Shipping Policy

Location & Estimated Shipping Time

• United States, Canada: 32 – 45 days
• Europe, United Kingdom: 27 – 32 days (Monday to Friday)

Shipping Policy

• For Ireland customers: We offer FREE delivery.

Shipping costs for other regions may vary, depending on the location and the size of your order. For more details on shipping rates, please contact our customer service team.

Change of Address

Once your order is in transit, we are unable to change the delivery address.
If you need to update the shipping address, please contact us within 24 hours of placing your order at support@phgmpro.com

Cancellations

If you change your mind before your order has been dispatched, we are happy to accept cancellations.
Once your order has been dispatched, please refer to our Refund Policy for further assistance.

Damaged Parcels in Transit

If your parcel appears damaged upon delivery, please reject it from the courier if possible, and contact our customer service team immediately.
If the parcel was delivered while you were not present, please contact our customer service for guidance on next steps.

Tracking Information

Once your order is shipped, you will receive an email with your tracking number and instructions on how to track your package.

Customs Duties & Taxes

For international shipments, customers are responsible for any customs duties and import taxes. These fees are collected by your local authorities upon delivery and are not included in the cost of shipping.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact our customer service team immediately. We will work with the courier to investigate the situation.

Contact Us

For any questions regarding your shipment or shipping-related issues, feel free to reach out to us:
If you have any questions or need assistance with your return, feel free to contact us:
Email: support@phgmpro.com

Company Details :
Name: Phgm Pro
Number : 123456789
Address: London, United Kingdom